Customer Service Representatives
SOC 43-4051 · 2024-2034
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
How the U.S. Department of Labor describes this work. Published in English only.
Shrinking -5.6%
California projects this job will shrink over the next ten years. Fewer openings may mean a harder search.
The job this trains for
- Typical pay in California
- $50,733per year
- Projected openings
- 219,040
- Projected change
- -5.6%
- Usually needs
- High school diploma or equivalent
Bright Outlook — a U.S. Department of Labor designation
Numerous Job Openings
The Department's own designation, made from its national projections. It is not this project's assessment and it is not California's: every other figure on this page comes from California's projection, which can point the other way and for some occupations does.
Skills this work uses most
O*NET, the U.S. Department of Labor's occupation database, rates how important each of these is to this work, and they are listed in that order, most important first. The ratings themselves are not shown, because the data carries the number without the scale it was measured on. The names are as published, in English.
- Service Orientation
- Active Listening
- Speaking
- Reading Comprehension
- Critical Thinking
- Time Management
Pay by region
| Region | Typical pay in California | Projected openings |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara MSA (San Benito and Santa Clara Counties) | $62,140 | 11,220 |
| San Francisco-San Mateo-Redwood City MD (San Francisco and San Mateo Counties) | $58,642 | 12,950 |
| Oakland-Fremont-Berkeley MD (Alameda and Contra Costa Counties) | $57,272 | 12,950 |
| San Rafael MD (Marin County) | $52,630 | 1,070 |
| Napa MSA (Napa County) | $52,006 | 950 |
| Vallejo MSA (Solano County) | $49,269 | 1,460 |
| Santa Rosa-Petaluma MSA (Sonoma County) | $49,187 | 2,440 |
| Anaheim-Santa Ana-Irvine MD (Orange County) | $48,790 | 27,900 |
| Sacramento-Roseville-Folsom MSA (El Dorado, Placer, Sacramento, and Yolo Counties) | $48,778 | 16,420 |
| Santa Cruz-Watsonville MSA (Santa Cruz County) | $48,257 | 1,130 |
| Stockton-Lodi MSA (San Joaquin County) | $48,074 | 3,480 |
| Los Angeles-Long Beach-Glendale MD (Los Angeles County) | $48,057 | 55,830 |
| San Diego-Chula Vista-Carlsbad MSA (San Diego County) | $47,951 | 20,120 |
| North Valley-Northern Mountains Region (Colusa, Glenn, Lassen, Modoc, Nevada, Plumas, Sierra, Siskiyou, Tehama, and Trinity Counties) | $47,614 | 990 |
| Santa Maria-Santa Barbara MSA (Santa Barbara County) | $47,481 | 2,040 |
| Yuba City MSA (Sutter and Yuba Counties) | $47,226 | 520 |
| Oxnard-Thousand Oaks-Ventura MSA (Ventura County) | $47,042 | 3,750 |
| Riverside-San Bernardino-Ontario MSA (Riverside and San Bernardino Counties) | $46,368 | 21,480 |
| Hanford-Corcoran MSA (Kings County) | $45,785 | 270 |
| San Luis Obispo-Paso Robles MSA (San Luis Obispo County) | $45,755 | 1,060 |
| Fresno MSA (Fresno and Madera Counties) | $45,438 | 6,160 |
| North Coast Region (Del Norte, Humboldt, Lake, and Mendocino Counties) | $45,264 | 1,010 |
| Merced MSA (Merced County) | $45,162 | 690 |
| Modesto MSA (Stanislaus County) | $45,162 | 1,840 |
| Eastern Sierra-Mother Lode Region (Alpine, Amador, Calaveras, Inyo, Mariposa, Mono, and Tuolumne Counties) | $44,866 | 370 |
| El Centro MSA (Imperial County) | $44,825 | 450 |
| Bakersfield-Delano MSA (Kern County) | $44,774 | 2,720 |
| Chico MSA (Butte County) | $44,621 | 780 |
| Redding MSA (Shasta County) | $44,621 | 680 |
| Visalia MSA (Tulare County) | $44,059 | 1,410 |
Similar work
O*NET, the U.S. Department of Labor's occupation database, names these as occupations involving work similar to this one — its own reading of the job, not a grouping by code. They keep O*NET's order, and only those California publishes a projection for are shown.
| The job this trains for | Typical pay in California | Projected openings | Projected change |
|---|---|---|---|
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | $81,587 | 164,660 | +4.7% |
| Telemarketers | $46,419 | 3,850 | -22.5% |
| Insurance Claims and Policy Processing Clerks | $58,144 | 18,100 | -6.3% |
| New Accounts Clerks | $53,333 | 480 | -20% |
| Billing and Posting Clerks | $57,591 | 44,130 | +4.8% |
| Receptionists and Information Clerks | $45,143 | 112,320 | +5.3% |
Leads to — 2
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