Information Technology Technical Support
De Anza College, Occupational Training Institute · Cupertino, CA
- Cost
- $5,933
- Length
- 48 weeks
- Working 6 months later
- Not reported
Program names, program descriptions and occupation titles appear here in English, because that is the only language the federal and state records publish them in. Everything else on this page is translated.
What happened to people who took this
- People enrolled
- 13,788
- Finished the program
- 75%Based on 12,281 people
- Working 6 months later
- Not reported
- Earnings in one quarter after
- Not reported
The job this trains for
This describes the jobs people do, not the classes this program teaches. It comes from the U.S. Department of Labor, which asks people already doing the work. The Department publishes it in English only, so the job names and the sentences below stay in English on this page.
Shrinking -2.2%
California projects this job will shrink over the next ten years. Fewer openings may mean a harder search.
No regional figures for this program's city
Cupertino is not one of the metropolitan or rural areas California names when it publishes wages and openings. A neighbouring area's figures would look exactly like a correct answer, so none are shown and the statewide figures stand alone. About half of California's programs are in this position.
Computer User Support Specialists
Job ads may call this: Help Desk Analyst · Computer Support Specialist · Technical Support Specialist · Computer Tech (Computer Technician)
Some of what people in this job do. The Department rates how important each one is, and they appear in that order.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Typical pay in California
- $81,797per year
- Projected openings
- 44,720
- Projected change
- -2.2%
- Usually needs
- Some college, no degree
Getting in
- Experience needed first
- None
- Training after you are hired
- 1 to 12 months
These are the federal government's answers for the occupation, not rules this provider sets. California publishes the same two answers for every one of these jobs.
What people in this job actually studied
Most common: Four-year degree — 37% of the people doing this work.
California says this job usually needs: Some college, no degree. 12% of the people doing it went less far than that.
- No high school diploma
- 1%
- High school diploma
- 11%
- Started college, no degree
- 24%
- Two-year degree
- 15%
- Four-year degree
- 37%
- Master's degree
- 11%
- Doctorate or professional degree
- 1%
This counts people already doing this job, across the whole United States. Every other figure on this page is California's, and the federal government publishes no state version of this one. It is what people happen to have, not a rule about who gets hired. A small row does not mean you would be turned away, and a large one is not a promise of a job.
Program details
This program provides online instruction, e-learning, or distance learning only.
Students earning the Information Technology Technical Support Certificate are able to apply fundamental concepts of IT support including networking, operating systems, system administration, troubleshooting and customer service, IT automation, and network security. Students upon completing this program are prepared to fill entry-level positions in IT support or continue their education in the field of technology. This program also prepares the student for the CompTIA A+ exams. Students earning this certificate will also earn Google IT Support Professional Certificate.
Someone else may be able to pay for this
This program was on California's Eligible Training Provider List when the state last reported it to the U.S. Department of Labor (2026-08-04). Programs on that list can be paid for through an Individual Training Account. Listings are renewed periodically and can lapse, so a program listed when the state last reported may not be listed today. Ask before you rely on it.
The place to ask is an America's Job Center of California
A comprehensive center is where all the required partner programs can be reached; an affiliate site offers some of them. California's Employment Development Department directs people to CareerOneStop's finder to locate one. Contacting a center before traveling is worth it — the state notes that its own staff are not physically present at every location.
The rule: 20 CFR 678.305 — What is a comprehensive one-stop center? · 20 CFR 678.310 — What is an affiliated site? · California EDD — Office Locator
NOVAworksComprehensive center
Phone: 408-730-7232
456 W. Olive AvenueSunnyvale City HallSunnyvale, CA 94086about 5.7 miles away
Hours: Mon - Fri 8:00 am - 5:00 pm
North San Jose America`s Job Center of CaliforniaAffiliate site
Phone: 408-216-6200
1901 Zanker RoadSan Jose, CA 95112about 11.1 miles away
Hours: Monday-Friday 8am-5pm
Has a veterans' representative
San Jose Job CenterComprehensive center
Phone: 408-794-1101
1608 Las Plumas AvenueWork2Future-Silicon Workforce Development BoardSan Jose, CA 95133about 12.9 miles away
Hours: Monday - Friday 8a-5p
Distances are straight-line, so the drive is longer. Call before you travel: opening hours here are as the federal directory published them, and the state notes its own staff are not present at every location.
Find a center anywhere in California, and check what is on the list today:
CareerOneStop — American Job Center Finder (U.S. DOL) · California EDD — Office Locator · California EDD — Eligible Training Provider List
How this gets paid for, and what to ask →
Whether a person can have a program paid for is decided by their local workforce development board and the America's Job Center staff who interview them — not by this site, and not by the training provider. California has 45 local workforce development areas and each sets its own policies, so the answer can differ between two people in neighboring counties. Nothing here is a promise of funding or a determination of eligibility.
The rules cited here, and the state and federal sites linked to, are published in English.
How this site gets its figures, and what they do not tell you →